A person should demonstrate the ability to apply effective communication and interpersonal skills to build rapport with clients assess clients awareness of thermal efficiency features of their residenceand ways of maximising the effectiveness of those features assess clients’ awareness of thermal efficiency features of their residenceand ways of maximising the effectiveness of those features explain to clients how their practices and behaviours impact on the effectiveness of thethermal efficiency features of their residence explain to clients how their practices and behaviours impact on the effectiveness of thethermal efficiency features of their residence educate clients about thermal efficiency features of their residence including promoting client practices and behaviours that encourage effective use of the energyefficient features of their residence provide clients with followup services
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